Customer information

1.    Your contractual partner
2.    How to order from us
3.    Customer service
4.    Warranty
5.    Note on the disposal of waste electrical and electronic equipment (WEEE)
6.    Notes according to the German Batteries Act
7.    Online platform for out-of-court dispute resolution

1. Your contractual partner

Held GmbH, An der Ostrach 7, D-87545 Burgberg-Erzflöße, Germany, Tel: +49 (08321) 66 46-0, Fax: +49 (08321) 66 46-17, E-mail: online-shop@held.de

2. How to order from us  
2.1 Our offer is binding. By placing your order, you accept our offer to conclude a contract. The contract comes into effect when your order is sent to us. You will receive an order confirmation by e-mail.

2.2 Once you have found the desired product, you can take a closer look at it without obligation by clicking on the product name or the product image. By clicking the button [Add to cart] you can put the item into the shopping cart. You can view the contents of the shopping cart at any time without obligation by clicking on the [shopping cart] graphic. You can make changes by clicking the button [Edit shopping cart]. Then you can delete the products from the shopping cart by clicking the [X] button. You can also make changes to the quantity selection.

You are also able to redeem vouchers here. For this you must check the box [ ] "I have a voucher" and then enter your voucher code in the "Enter voucher code" field and then press the [>] button. Your voucher will then be directly deducted from the value of the shopping cart.

If you want to buy the products in your shopping cart, click on the [Checkout] button on the "Shopping cart” page.

In the next stage of the order process you can create a customer account with us if it is your first purchase or continue shopping without registration as a guest. In this case check the box [ ] "Don’t create customer account".

Then select the payment and shipping method. In the last step, "Check and Order", you will receive an overview of your order data in the "Checkout" again and can check all details again and delete them using the [X] or change them by entering the quantity. You can also correct input errors by navigating backwards in the browser or by cancelling the order process and starting again. To complete the purchase, you must accept our General Terms and Conditions and press the button [Order by payment]. By doing this, you send the order to us.

2.3 We store your order and the order data entered. We will e-mail you an acknowledgement of the order and then an order confirmation with all order data. You may also print out both the order and the General Terms and Conditions before sending the order to us. Finally, you can access your order information at any time via your customer account.

3. Customer service

If you have any questions, problems or complaints, you can contact our customer service Monday to Friday from 9:00 a.m. to 5:00 p.m. by phone at +49 (08321) 66 46-0 or by e-mail: online-shop@held.de. You can also contact us via our contact form.

4. Warranty
If you are a consumer, the warranty is subject to legal regulations.

5. Note on the disposal of waste electrical and electronic equipment (WEEE)
In connection with the sale of waste electrical and electronic equipment, we are obliged as a retailer under the German Electrical and Electronic Equipment Act to inform our customers of the following:

  • You are required by law to separate waste electrical and electronic equipment from other waste before disposal. There is an obligation to separate spent rechargeable and non-rechargeable batteries that are not hardwired into WEEE before handing them in.
  • As an end consumer, you may return waste electrical and electronic equipment from our product range free of charge in our dispatch warehouse or send them back to us. Alternatively, there are return options in your area, the addresses of which can be obtained from the local council. Please note that you may not dispose of old electrical and electronic equipment in household waste. This is indicated by the crossed-out dustbin icon.
  • If personal data is present on the old equipment to be disposed of, you are solely responsible as the end user for deleting the data from the old equipment before disposal.

6. Notes according to the German Battery Act

In connection with the sale of rechargeable and non-rechargeable batteries, we are obliged as a distributor under the German Battery Act to inform our customers of the following:

  • You are legally obliged to return old rechargeable and non-rechargeable batteries after use. As an end user, you can also return old rechargeable and non-rechargeable batteries from our product range free of charge in our dispatch warehouse or send them back to us. You can also return the old rechargeable and non-rechargeable batteries at a municipal collection point or in local shops. Please note that rechargeable and non-rechargeable batteries must not be disposed of in household waste. This is indicated by the crossed-out dustbin icon on the rechargeable and non-rechargeable batteries.
  • This is because improper disposal of rechargeable and non-rechargeable batteries may have harmful effects on the environment and human health due to the substances contained in the batteries. For this reason, the separate collection and recycling of spent batteries is particularly important to protect the environment and health.
  • Rechargeable and non-rechargeable batteries are also marked with the chemical symbol of the particular pollutant they contain. Batteries containing more than 0.0005 mass percent of mercury, more than 0.002 mass percent of cadmium or more than 0.004 mass percent of lead are marked with the chemical symbols of the metals (e.g. "Cd" for cadmium, "Pb" for lead, "Hg" for mercury).

7. Online platform (ODR platform) for out-of-court dispute resolution
As an online retailer we (online-shop@held.de) are obliged to refer you to the European Commission’s Online Dispute Resolution (ODR) platform. This can be accessed at the following website: http://ec.europa.eu/consumers/odr/.

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+49 (8321) 6646-0 online-shop@held.de

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