Payment and shipping conditions

1. Prices and shipping costs
All prices include the legal value-added tax plus shipping costs. The shipping costs are calculated as follows:

a) Shipping within Germany:

  • Flat-rate delivery charge: €4.95
  • Free shipping: for orders with a value of €250 or more

b) Shipping to Austria

  • Flat-rate delivery charge: €6.95
  • Free shipping: for orders with a value of €250 or more

c) Shipping to Luxembourg

  • Flat-rate delivery charge: €7.00
  • Free shipping: for orders with a value of €250 or more

d) Shipping to France

  • Flat-rate delivery charge: €10.00
  • Free shipping: for orders with a value of €500 or more

f) Shipping to Italy

  • Flat-rate delivery charge: €10.00
  • Free shipping: for orders with a value of €500 or more


2. Terms of delivery
a) We deliver exclusively within Germany, Austria and Luxembourg. We deliver with DHL, DPD or another provider of our choice.

b) If you have chosen to pay by bank transfer in advance, we will deliver within 5 days of receipt of payment, unless otherwise stated in the offer. In all other respects, unless otherwise stated in the offer, the goods will be delivered within 7 days of the order confirmation being sent.

3. Terms of payment
a) Payment can be made either by bank transfer in advance, Immediate transfer (Sofortüberweisung), PayPal or credit card (we accept VISA, Master Card and American Express). We reserve the right to exclude individual payment methods.

b) If you choose the prepayment method, we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account within 10 days. When paying by immediate transfer (Sofortüberweisung) or PayPal you will be redirected directly from the order process to the payment pages to make the transfer. If you pay by credit card, your credit card will only be charged at the time the goods are shipped to you.

c) In the case of consumers, we reserve ownership of the purchased item until the invoice amount has been paid in full. If you are an entrepreneur in the exercise of your commercial or self-employed professional activity, a legal entity under public law or a special fund under public law, we reserve ownership of the purchased item until all outstanding claims from the business relationship with the purchaser have been settled. The corresponding security rights are transferable to third parties.

d) If you are a consumer, interest on the purchase price shall be charged at 5% points above the basic interest rate for any delay of payment for the duration of the delay. If you are not a consumer, the interest rate during the delay of payment is 9% points above the basic interest rate. In addition, we are entitled to claim a lump-sum compensation of €40 from entrepreneurs in case of delayed payment. We reserve the right to prove and assert a higher damage caused by delay.


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Questions about our products?

+49 (8321) 6646-0 online-shop@held.de

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