Cancellation policy

Right to cancellation for consumers

The following right to cancellation applies only to consumers in distance sales:

Cancellation policy

Right to cancellation

You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

In order to exercise your right to cancellation, you must inform us (Held GmbH, An der Ostrach 7, 87545 Burgberg-Erzflöße, Germany, Tel: +49 (08321) 66 46-0, Fax: +49 (08321) 66 46-17, E-mail: by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. You can use the attached template cancellation form; however, this is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right to cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery charges (excluding any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods.

You shall only be liable for any depreciation of the goods if this depreciation is due to handling of the goods beyond what is necessary for testing the nature, properties and functioning of the goods.

Template cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

To Held GmbH
An der Ostrach 7
87545 Burgberg-Erzflöße,
Fax: +49 (08321) 66 46-17

•    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
•    Ordered on (*)/received on (*)
•    Name of the consumer(s)
•    Address of the consumer(s)
•    Signature of the consumer(s) (for paper communication only)
•    Date

(*) Delete as applicable.